Top 10 Enterprise Communication Consulting/Services Companies - 2019

Service Intro-Digitalization is bringing massive tides to the enterprise communications landscape. Grappling with this transition, the enterprises have realized that having a technologically-sound workflow is no good without a robust communication system within organizations. Moreover, with digital transformation leading up to the integration of business processes, enhanced quality of work, and easier access to data, maintaining a stable and cohesive communication in the organization has become a daunting challenge for the enterprises. Several of them are experiencing a rocky and unstable transformation from legacy system to modern enterprise communications technologies. The industrial experts and service providers for enterprise communications explain improper planning before implementation, lack of industrial expertise, and a deficit of focus on the existing communication channels in a company as some of the probable reasons for the rising gap in an organization’s communication system.

To make this tussle easier for enterprises, various consulting companies and service providers are coming to the rescue, with more accommodating solutions and strategies that can provide a complete enterprise communications makeover for organizations. Some are adept with nimble AI-driven technological solution to automate a lot of unnecessary communication and tedious tasks like frequently asked questions hence maintaining a smooth interactive workflow.

Apart from the technology perspective, the enterprises are going the extra mile by diving into the more granular issue of business communication by organizing workshops to discuss employee communications and their effect on the company’s progress. This, in turn, helps an organization to chalk out a framework of solutions that will be encompassing the transformation while keeping a check on the risk management.

Apart from these operational issues, the service providers are taking remedial steps for safeguarding the privacy of the enterprise and their communication mechanisms. Due to organizations facing issues of data theft, the security of the communication channels has become a priority for them. Through a proactive placement of strategies like audits, mandated use of encryption, monitoring, and firewalls, the service providers are helping business leaders carry on a safer in-house communication.

Above all, employees who are the most important end of the rope in an enterprise’s communication structure are to be exclusively paid attention to during this period of transition. An organization is hollow and inept without a group of employees who can communicate efficiently. To make sure employees are well acquainted with the communication solutions in the workplace, on-demand training portals are being set up. This will ensure a smooth sail for the employees to a better and well-informed tomorrow, where they instinctively understand the right way of communicating problems and finding the appropriate solutions making it a pleasant experience for the organization as a whole.

While communication remains a basic yet the most critical element of businesses all around the globe, service providers continue to stress the need for companies to make more efforts in its domain. Along the same lines, a distinguished panel comprising of CEOs, CIOs, VCs, analysts, and the editorial board of CIOReview has reviewed the top service providers in the realm of Enterprise Communications. In our selection process, we looked at each of the vendor’s capability to enhance the communication capabilities of an organization in a cost-effective and sophisticated manner.

We present to you CIOReview’s “20 Most Promising Enterprise Communication Consulting/Services Companies – 2019.

    Top Enterprise Communication Consulting Companies

  • 1

    BenefitVision offers a full range of employee benefits enrolment systems and services that aid companies in effectively communicating plan benefits to employees, and make enrolments efficient, and stress-free. With the mission to create an informative and productive work environment, BenefitVision designs and develops unique, client-focused solutions for benefits enrolment, technology, and communication. The company’s online enrolment program, BenefitVision ACES, allows enrolment-related data to be transferred to insurance carriers, payroll departments, and HRs. This helps companies communicate benefits messages to their employees. BenefitVision’s IT staff uses alarms to ensure that the data feeds are sent and received as scheduled. ACES releases updates to its proprietary technology frequently and consistently that gives its users the confidence to manage clients’ employee benefits programs efficiently

  • 2

    An enterprise communications solution provider, CBTS enables for its clients network-wide visibility, reduced barriers in using cloud-based applications and services, and reduced total cost of ownership. Serving over 2,000 customers across 50 American states and Canada, CBTS designs purpose-built SD-WAN solutions for customers ranging from large enterprises with multiple locations, all the way down to a solitary site with one operator needing real-time applications such as VoIP. Since SD-WAN from CBTS is not married to a particular vendor or bandwidth provider, the company’s clients have the freedom of choosing different vendors and options for their respective businesses

  • 3

    Pinnacle is driven by a core value- provide a suite of services that would ensure the reliability and performance of our clients’ mission critical information technology infrastructure while maximizing our clients return on investment. Pinnacle partners closely with the world's leading technology product developers and manufacturers to deliver solutions that meet our clients’ short and long-term business needs. Pinnacle focuses on keeping mission-critical information technology, cabling and security systems up and running, for businesses that rely on these systems to maintain a competitive advantage

  • 4

    West—a global provider of communication and network infrastructure solutions as well as services aid modern organizations to more effectively communicate, collaborate and connect with their audiences. West delivers comprehensive and reliable E911 support for Skype for Business and its predecessor, Microsoft Lync. West’s solution is one of the first to provide Skype for Business E911 support, and is field-tested and proven in deployments across North America. West’s E-911 or E911 facility automatically associates a physical address with the calling party’s telephone number and routes the call to the most appropriate public safety answering point (PSAP) for that address. E911 provides emergency responders with the location of the emergency without the person calling for help that is often useful in times of fires, break-ins, and other events

  • 5



    Netrix specializes in network infrastructure, security, software development, systems services, unified communications, mobility, cloud and managed services, as well as the hardware, software, and services needed to implement them. The company helps its clients simplify technology sourcing and accelerate deployment. Netrix is an expert technology resource for all IT design, integration, maintenance, and management needs and are committed to the complete satisfaction of all our clients. At Netrix, people are driven to solve business problems with innovative technology solutions. They focus on end-users and are committed to client satisfaction

  • 6



    TetraVX is a unified communications and collaboration (UCC) company that works to define the solutions that are best for your business no matter what technologies or obstacles exist. TetraVX represents multiple manufacturers, so are not partial to any specific products. With multi-vendor interoperability, our industry-leading platforms and applications make “rip and replace” a thing of the past. TetraVX understands every component of making a cloud UCC solution successful and provides specialized services designed to create better quality connections between employees, partners, and customers

  • 7



    With expertise of having served highly regulated industries, Vaporstream provides the security and best-in-class infrastructure needed to meet the most complex bring-your-own-device (BYOD) and information governance requirements. Vaporstream’s SaaS-based platform helps you increase mobile workforce efficiency and improve customer service without jeopardizing security or compliance. Unlike consumer messaging apps that require companies to trust its users to protect enterprise information; Vaporstream gives them complete control over how information is shared inside and outside the enterprise. Vaporstream is how companies have confidential, disappearing and compliant business conversations, alerts and notifications, leveraging their advanced content controls and enterprise-level security. With Vaporstream, any information can be kept leakproof

  • 8



    Voxeet's powerful APIs offer businesses the building blocks to build the best user experience possible, with the clearest audio on the market. These APIs enable WebRTC with TrueVoice, the only 3D surround-sound audio and HD video experience, and Voxeet’s multi-stream technology provides a “same-room” sensation by eliminating frustrating crosstalk and garbled voices. Its API library also enables screen sharing, presentation mode, broadcasting, call recording, speech-to-text conversion, translation, messaging, scheduling and more. All of Voxeet's APIs are built on WebRTC, the leading real-time communication standard, which allows them to support live video and audio calling natively in all the majors browsers — without plugins or add-ons

  • 9



    Xorcom offers telephony & voice communication solution since 2004, including IP PBX (Private Branch Exchange), hotel phone systems, virtual PBX systems and multi-tenant PBX. Using the robust Linux and Asterisk platforms in its CompletePBX OS, and the MT Manager multi-tenant PBX platform, Xorcom provides solutions that are powerful yet user-friendly, and highly secure and stable. Xorcom provides a broad range of IP PBX Appliances that support VoIP as well as legacy telephony including analogue and digital telephony in hybrid phone systems, virtual PBX machines that allow running the organizational phone system as a virtual machine whether on-premise or in a data-centre

  • 10

    Zoom Video Communications

    Zoom Video Communications

    Founded in 2011 by experienced leaders and engineers from Cisco and WebEx, Zoom aims to develop a people-centric cloud service that transforms the real-time collaboration experience and improves the quality and effectiveness of communications forever. Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. Its easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems